Shipping & Delivery FAQ
How much does my shipping cost?
The shipping cost is calculated based on the destination, the weight and/or size and value of the order. We offer discounted shipping rates for orders $50 and over.
At checkout, once your items are in your shopping cart and your shipping address has been added, our site calculates the shipping charges and displays all available options.
PO Box addresses and Rural Areas are only serviced by Canada Post, and those do not qualify for free shipping. If you have an alternate residential address for shipments, we encourage you to use that as your shipping address, so our system enables and show you the discounted shipping rates.
***** Please Note: Starting December 1st, 2023, Party Things will no longer ship to PO Boxes nor General Delivery addresses, typically serviced by Canada Post *****
Can I get free shipping?
Most destinations are eligible for free shipping on orders $99 and over. When Free Shipping is not shown, our deepest discounted rates are available.
When will my order ship?
Orders received on weekdays before 12:00 pm MST (11:00 am PST / 2:00 pm EST) will ship the same day. Orders placed after our cut-off time and on weekends and holidays (including Alberta only holidays) will ship the next business day. Please note that if a holiday falls on a weekend, the Monday after or Friday prior will count as a Holiday, as couriers do not pick up or deliver in such dates. Shipping will be the next business day after the holiday and your estimated delivery time will be extended by one extra day.
When will my order arrive?
Estimated delivery times as posted by our carriers are indicated at checkout page for every shipping option (Standard, Expedited and Priority, as applicable). Please select the option that best fits your event date.
Kindly note that these dates are estimated as provided by the couriers we work with and are not guaranteed. Party Things does not refund the cost of shipping fees regardless of the circumstances. Please refrain from placing your order if you do not agree with our Shipping Policy and our Terms and Conditions.
You will receive a shipment confirmation e-mail that includes your parcel’s tracking information with a link to the courier’s tracking page. Look for our shipping confirmation e-mail on your spam folder if not received within two business days from the day of your order.
Can my parcel be shipped to a different location?
We can ship a parcel to an address different than the billing address. The Shipping Address and Billing Address (as well as all customer information fields) must be filled in by the customer during checkout.
Our website does not auto-correct or edit in anyway any of these fields. It is important that shipping and billing addresses are entered correctly to ensure the safe and timely delivery of a parcel to its destination.
Party Things is not responsible for errors on customer-entered shipping information, including missing buzzer numbers, incorrect postal codes, addresses, etc.
Orders that are returned to our warehouse due to incorrect or missing information or where not picked up from a courier’s depot or community box will incur in additional shipping charges / return postage.
Can anyone receive my parcel?
All carriers are exercising 'Contact-less' delivery methods these days, therefore it is standard for the carriers' mailman to drop off the parcel at a residence front door or your community mailbox. When an order is marked as "Delivered" by the courier, but you don't see it at your front door or building's reception, check your community mailbox. We don't have anymore information on location of parcels that that shown on the courier's website. No signature option is available at this time.
Rush Deliveries
When a rush delivery is required, you need to select the appropriate shipping method at the checkout page. If the options shown are not fast enough, please contact us to check further expediting services for you.
Party Things is happy to quote on special packs and assortments of merchandise. If one or several products you need for a special order are not available or you need a larger quantity than what is on stock at any given time, we will order from our suppliers and consolidate one shipment, unless back-ordered item is unshipped 2 weeks before the holiday. Allow 5-7 business days for out of stock items. Party Things will confirm shipment date at the time we receive your order. For large / special orders, please contact us in advance.