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Shipping & Delivery FAQ

 

How much does my shipping cost? 

The shipping cost is calculated based on weight and/or size and value of the order. Also, we offer flat fee, discounted shipping rates for orders $50 and over.

At checkout, once your items are in your shopping cart and your shipping address has been added, our site calculates the shipping charges and displays all available options. Party Things does not add a mark up to this cost, nor charges any additional costs for shipping and handling (shipping boxes, packaging), to help the shipping costs remain fair and as low as possible.


PO Box addresses are only serviced by Canada Post, and those do not qualify for free shipping. If you have an alternate residential address for shipments, we encourage you to use that as your shipping address, so our system enables and show you the discounted shipping rates.

 

Can I get free shipping?

Most orders (locations) are eligible for free shipping on orders $99 and over.  

 

When will my order ship?

Orders received on weekdays before 12:00 pm MST (11:00 am PST and 2:00 pm EST) will ship the same day. Orders placed after our cut-off time and on weekends and holidays (including Alberta only holidays) will ship the next business day.  

 

When will my order arrive?

Estimated delivery times as posted by our carriers are clearly indicated at checkout page for every shipping option (Ground, Standard, Expedited and Priority, as applicable). Please select the option that best fits your event date.

You will receive a shipment confirmation e-mail that includes your parcel’s tracking information with a link to the courier’s tracking page. Look for our shipping confirmation e-mail on your spam folder if not received within two business days from the day of your order.

 

Do you offer Curbside Pick Up?

Our Calgary customers are welcome to pick up their order at our warehouse. Pick up orders are ready the next business day an order has been placed.

  

Can my parcel be shipped to a different location? 

We can ship a parcel to an address different than the billing address. The Shipping Address and Billing Address (as well as all customer information fields) must be filled in by the customer during checkout.

Our website does not auto-correct or edit in anyway any of these fields. It is important that shipping and billing addresses are entered correctly to ensure the safe and timely delivery of a parcel to its destination.  

Party Things is not responsible for errors on customer-entered shipping information, including missing buzzer numbers, incorrect postal codes, addresses, etc. Orders that are returned to our warehouse due to incorrect or missing information or where not picked up from a courier’s depot or community box will incur in additional shipping charges / return postage.  

 

Can anyone receive my parcel?

All carriers are exercising 'Contact-less' delivery methods these days, therefore it is standard for the carriers' mailman to drop off the parcel at a residence front door or your community mailbox. No signature option is available at this time.

 

Do you ship to PO Boxes?

Yes, we do ship to any PO Box address and rural areas through Canada Post. Keep in mind that delivery times are usually a bit longer. Canada Post must be selected as your carrier, as PO Boxes are strictly a Canada Post service. 

When you type a PO Box address at checkout, our system detects it and automatically removes any couriers other than Canada Post, as is the service you’ll need to choose to receive your parcel. When possible, type a residential address so you can access our discounted shipping rates and free shipping options if available to your location.

 

Rush Deliveries

When a rush delivery is required, you need to select the appropriate shipping method at the checkout page. If the options shown are not fast enough, please contact us to check further expediting services for you. 

Party Things is happy to quote on special packs and assortments of merchandise. If one or several products you need for a special order are not available or you need a larger quantity than what is on stock at any given time, we will order from our suppliers and consolidate one shipment, unless back-ordered item is unshipped 2 weeks before the holiday. Allow 5-7 business days for out of stock items. Party Things will confirm shipment date at the time we receive your order. For large / special orders, please contact us in advance.