Shipping & Delivery FAQ
How much does my shipping cost?
At checkout, once your items are in your shopping cart and your shipping address has been added, our site calculates the shipping charges and displays all available options.
PO Box addresses and Rural Areas are only serviced by Canada Post, and those do not qualify for free shipping. If you have an alternate residential address for shipments, we encourage you to use that as your shipping address, so our system enables and show you the discounted shipping rates.
***** Please Note: Starting December 1st, 2023, Party Things will no longer ship to PO Boxes nor General Delivery addresses, typically serviced by Canada Post *****
Can I get free shipping?
Most destinations are eligible for free shipping on orders $99 and over. When Free Shipping is not shown, our deepest discounted rates are available.
Orders received on weekdays before 12:00 pm MST (11:00 am PST / 2:00 pm EST) will ship the same day. Orders placed after our cut-off time and on weekends and holidays (including Alberta only holidays) will ship the next business day. Please note that if a holiday falls on a weekend, the Monday after or Friday prior will count as a Holiday, as couriers do not pick up or deliver in such dates. Shipping will be the next business day after the holiday and your estimated delivery time will be extended by one extra day.
When will my order arrive?
Estimated delivery times as posted by our carriers are indicated at checkout page for every shipping option (Standard, Expedited and Priority, as applicable). Please select the option that best fits your event date.
Kindly note that these dates are estimated as provided by the couriers we work with and are not guaranteed. Party Things does not refund the cost of shipping fees regardless of the circumstances. Please refrain from placing your order if you do not agree with our Shipping Policy and our Terms and Conditions.
You will receive a shipment confirmation e-mail that includes your parcel’s tracking information with a link to the courier’s tracking page. Look for our shipping confirmation e-mail on your spam folder if not received within two business days from the day of your order.
Our website does not auto-correct or edit in anyway any of these fields. It is important that shipping and billing addresses are entered correctly to ensure the safe and timely delivery of a parcel to its destination.
Can anyone receive my parcel?
All carriers are exercising '
When a rush delivery is required, you need to select the appropriate shipping method at the checkout page.
Party Things is happy to quote on special packs and assortments of merchandise. If one or several products you need for a special order are not available or you need a larger quantity than what is on stock at any given time, we will order from our suppliers and consolidate one shipment, unless back-ordered item is unshipped 2 weeks before the holiday. Allow 5-7 business days for out of stock items. Party Things will confirm shipment date at the time we receive your order. For large / special orders, please contact us in advance.