Returns & Refunds
If you are not satisfied with a product on your order, we want to know about it to better assist you with the Return and Refund process.
Please make sure you contact us within 30 days from the date of your order. Orders which transaction date is older than 30 days will not be accepted for returns / refunds.
Please contact Customer Service via email at email@example.com or give us a call at (403) 926.4015. We will need you to provide your order number and a detailed description of the issue with your order.
Items that are not on their original packaging, or labels / wrapping have been removed, or is not in new, unused condition are not eligible for returns and they are yours to keep.
Seasonal items including but not limited to: Valentine's Day, Easter, Thanksgiving, Halloween, Christmas and New Year are NOT eligible for returns and sales are final.
Except in the event of faulty or damaged goods, Party Things does not provide a return label, and the postage for returns is the responsibility of the customer. Faulty or damaged goods can be refunded or returned for a replacement of same in kind, as stock availability permits.
Items that meet the return eligibility criteria, and have been approved for return, can be mailed back to:Party Things
121-4800 104 Ave SE
Please provide a detailed list of the items you are returning prior to mailing your parcel.
Once your returned items have been received and inspected at our warehouse, a full refund of the cost of the products returned will be sent to your method of payment.
Typically, refunds take 3-5 business days to show on your Credit Card or Paypal statements, after you have received confirmation of the refund, via e-mail.
Notice regarding free shipping orders: Please note that if your original order qualified for free shipping and you return items cause the original order to fall under the free shipping threshold (99 CAD), you will be required to pay for the shipping fee applicable to your order as it would no longer qualified for free shipping.
Please note the cost of postage will not be refunded without exceptions.